General Services & Scope
1. What types of A/V services do you provide?
We offer comprehensive audio-visual solutions that include event production, equipment rentals, permanent installations, live streaming, lighting design, and more. Whether you’re hosting a corporate conference, music festival, wedding, or need a facility-wide installation, our team has the expertise to tailor services to your specific goals.
2. How early should I book your services for my event?
We recommend booking as soon as you have a confirmed event date and venue. Large-scale or highly customized productions may require extra lead time for planning, equipment allocation, staffing and venue or municipal approvals. Contact us well before your event whenever possible.
3. Which geographic areas do you serve, and do you travel?
Our primary service area covers Michigan and Great Lakes Region, but we frequently travel nationally and internationally for clients. We can coordinate shipping or transportation of equipment and staff to ensure our services reach wherever your event takes place and have production partnerships across the globe.
4. Can you handle both small and large events?
Yes. We manage everything from intimate gatherings (like small meetings or private parties) to multi-day conferences, music festivals, and arena concerts. Our scalable approach means we can adapt to events of any size.
Event Production
5. Do you offer full event production or just rentals?
We can provide as much or as little involvement as you need. Our full-service production includes technical design, stage and scenic setup, sound reinforcement, lighting, video display, live streaming, and on-site technical crews. If you prefer to handle production yourself, we also offer à la carte rentals and basic support.
6. How do you handle on-site staffing and technical support during events?
Our team of experienced engineers and technicians remains on-site to manage sound checks, lighting cues, video playback, and any unexpected issues. We monitor all technical elements in real time to keep your event running smoothly from start to finish.
7. What if I have last-minute changes or requests on the day of the event?
We understand that last-minute adjustments can happen. Our team is equipped to adapt quickly, though major changes may incur additional costs if they require extra equipment or staffing. We’ll do our best to accommodate your needs without disrupting the overall flow of the event.
8. Can you collaborate with my event planner, wedding coordinator, or other vendors?
Yes. We regularly partner with planners and other vendors, such as caterers, decorators, or entertainment to ensure a cohesive experience. Early communication with your chosen professionals helps streamline logistics and avoid potential conflicts during setup.
9. Do you assist with stage design, scenic elements, or special effects?
Absolutely. Our production services can include custom stage design, scenic backdrops, and effects like haze, confetti, Projection Mapping or LED walls. Let us know your vision, and we’ll craft a solution that brings it to life while maintaining technical reliability and safety.
Installations & System Integration
10. What is your process for permanent A/V installations?
We begin with a consultation to identify your venue’s unique requirements, followed by a site survey to assess acoustics, lighting conditions, and technical infrastructure. Our design team then proposes a solution that aligns with your budget and performance goals. Once approved, we handle trade coordination, equipment sourcing, installation, calibration, and user training to ensure a seamless handover.
11. Do you offer ongoing support or training after an installation?
Yes. We provide post-installation training sessions for your team so they can confidently operate the new equipment. If you require further assistance, service level agreements (SLAs), or extended warranties, we can discuss a custom maintenance package.
12. Can you integrate with existing systems or upgrade older A/V setups?
Certainly. We can interface new equipment with existing infrastructures, including legacy audio mixers or video distribution systems. We also offer upgrades to modernize your setup by adding automated systems, streaming capabilities, digital signage, or advanced lighting control.
13. What if I need to expand my installed system in the future?
Our installations are designed with scalability in mind. We often recommend solutions that allow for adding channels, displays, or networked components as your needs grow. Just let us know your long-term plans during the design phase.
14. Do you work with unions like IATSE Local when required by the venue?
Yes. We have experience with union regulations and can provide union-certified labor if your venue or jurisdiction requires it. We’ll coordinate with the relevant union representatives to ensure all contractual obligations are met.
Equipment & Technology
15. Which brands or types of equipment do you typically use?
We source gear from top industry manufacturers known for reliability, high performance, and innovative features. Popular brands include JBL, d&b Audiotechnik, L-Acoustics, Yamaha, Midas, DiGiCo, Shure, Sennheiser, DPA, QSC, Allen & Heath, Chauvet, Blackmagic, Panasonic, Barco, InfaLED and more. We’ll recommend the best fit for your event or permanent installation based on your functional needs and budget.
16. Do you handle wireless frequencies in congested areas or venues with many wireless devices?
Yes. We perform frequency coordination, especially in crowded RF environments such as convention centers or busy city locales. By scanning available frequencies and using reliable gear, we minimize the risk of dropouts or interference.
17. What about large-scale power requirements for outdoor or remote events?
We manage power distribution needs, including generators and cabling. Our team ensures equipment is safely and effectively powered, factoring in venue constraints, local regulations, and any environmental challenges.
18. Can you provide live streaming or hybrid event solutions?
Absolutely. We offer HD and 4K video streaming packages that integrate with popular platforms like Zoom, Microsoft Teams, YouTube, or a custom RTMP destination. From multi-camera setups to interactive virtual components, we’ll tailor the experience to your audience.
Rentals & Pricing
19. What is your rental period policy?
Standard rental periods usually run 24 to 72 hours, although we can accommodate longer rentals for tours, multi-day events, or extended projects. Pricing may vary depending on duration, equipment type, and availability.
20. Are your quotes all-inclusive, or should I expect additional fees?
Our quotes typically detail all known costs, including equipment, labor, transportation, and setup. However, last-minute changes, travel-related expenses, or specialized requests may result in supplemental charges. We maintain transparent communication to avoid surprises.
21. Do you have any packages or discounts for recurring clients or multi-event contracts?
Yes. We value long-term partnerships and can customize discounted packages or retainers for clients who require recurring events, multi-venue projects, or repeated rentals throughout the year.
Logistics & Policies
22. How do you handle venue-specific regulations and permits?
We coordinate with venue management to meet all electrical, rigging, and safety guidelines. If specialized permits are required (e.g., electrical, pyrotechnics, drone usage, etc), we’ll guide you through obtaining them or handle it on your behalf when possible.
23. What if something breaks down or malfunctions during an event?
We maintain and test our gear thoroughly before each event. In the rare case of equipment failure, our on-site techs have backup units and troubleshooting procedures. We strive to resolve issues quickly so your event stays on track. “The show must go on!”
24. How do you handle teardown and load-out post-event?
Our crew manages a careful and efficient teardown, returning the venue to its pre-event state as quickly as possible. We coordinate with venue staff and follow their guidelines to ensure a smooth exit.
25. Are you insured?
Yes. We carry general liability insurance and can provide a certificate of insurance if your venue requires one. We also recommend that clients carry their own insurance for large-scale productions or higher-risk activities.
Communication & Booking
26. How can I get a quote?
You can fill out our online form or call our office with details about your event or project scope, desired date(s), location, and specific needs. We will respond promptly with a customized proposal.
27. Can you provide references or a portfolio of past work?
Absolutely. We have a track record of successful projects across various industries and can supply references or case studies upon request.
28. Do you offer financing options for large or long-term installations?
We can discuss flexible payment plans or financing options for extensive installations. Contact us for more information on structuring payments in a way that suits your budget.
29. What is your cancellation policy?
Cancellation terms vary based on the size of the project and how close to the event date it occurs. These details are clearly outlined in our contracts. If you must cancel or reschedule, please contact us immediately to minimize any financial penalties.
Post-Event Services
30. Do you offer post-event analysis or recordings?
Yes. We can provide multitrack audio recordings, video footage, or performance metrics for streaming analytics. Post-event reviews help you evaluate success and plan improvements for future events.
31. Can I request a follow-up maintenance check for installed systems?
Certainly. We recommend periodic maintenance and can schedule on-site inspections or tune-ups to ensure your system remains in optimal condition.
Still Have Questions?
If you don’t see your question listed, feel free to reach out directly. Our team is here to guide you through the entire process, before, during, and after your event or installation, to ensure you have the best possible audio-visual experience.